Jennifer Hepfner began her career in workers’ compensation in 2004 as a paralegal for a law firm that represented injured workers. She then moved to adjusting workers’ compensation claims for insurance companies and third-party administrators for the next 10 years.

Jennifer then served as a workers’ compensation mediator for the State of Montana for six years. As a mediator, she worked with parties to resolve disputes in a reasonable and equitable manner on a daily basis. While serving the residents of Montana as a mediator, Jennifer honed her skills in negotiating and communicating in stressful and adversarial situations. She has experience working with attorneys, claims adjusters, and unrepresented injured workers. Jennifer also currently works for a company handling medical malpractice claims. She works closely with plaintiff attorneys and defense attorneys to find timely and reasonable resolution of medical malpractice claims.

Jennifer has participated in training with Mediation Works in addition to training through theIAIABC. She has an Associate of Arts degree in Legal Studies and has a Claims Examiner Certificate from the State of Montana. She is pursuing her Certified Property and Casualty Underwriting Certification as well as an Associate in Claims certification. Jennifer’s unique work experience includes extensive experience in adjusting claims and representing claimants as well as years of mediation experience. Her diverse work background uniquely positions her to be an effective, neutral mediator who fully understands both positions of workers compensation claims. Jennifer is well versed in Montana workers’ compensation statutes and current practice in the State. Her broad knowledge and nearly two decades of experience benefits both parties and gives her the ability to find unique, reasonable and equitable solutions.